Pathfinder - Zen and the art of optimisation

We often see optimisation as the consequence of deploying better management tools. Not just so. This path begins with good governance and cascades through realistic targets and pervasive communications. As enterprise networks assume an increasingly critical role in assuring business performance, the pressure on network management teams are escalating.In this session, we explore optimisation lessons from Governance Board’s research. We examine typical roles and staffing levels, and how they vary according to history, organisational culture, working practices and skill sets. We illustrate how team composition influences relationships with business unit stakeholders. The ability to engage business managers and users in the infrastructure investment vision, to make changes without drama and to drive success, particularly during turbulence all hinge on quality of these relationships. Finally, we examine successful dashboards and how they incorporate hard and soft indicators to drive effective decision making and execution, and promote healthier relationships.

When and Where?

Wednesday 19 October, 9:50 AM - 10:20 AM

Theatre: Network Optimisation

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Speaker Profile

Puni Rajah
(Research Director)

Puni is Research Director at the Governance Board. In this role, she advises its private community of CFOs and CIOs and develops frameworks for measuring progress towards better practical governance. She built her reputation for fact-based decision support as a business process auditor at Deloitte. Since then, she has conducted IT consumption, management and sales research in Europe and Asia Pacific. She has also ‘walked the talk’ in marketing and delivery management roles at Cray and Olivetti. Puni is expert at understanding enterprise software and services use and buying behaviour.