• We give examples of the typical renewal process and outputs• What are the limitations of the usual methodology and how to overcome them• Opportunities to transform the conversation – getting results• Technology v Financial v Application – the drivers and challenges• A positive outcome should look like this...
Jeff Smith
(Senior Director Connectivity Services, EMEA) Level 3, formerly Global Crossing
Jeff Smith serves as Senior Director Connectivity Services, EMEA. He oversees Global Crossing EMEA’s data Product organization regionally and in this position he is responsible for the execution of the data Product strategy in addition to the development, positioning and management of regional products and services, pricing, strategic marketing, and market development of the data Products. Mr Smith is a key spokesperson for Global Crossing with the regional media and analyst communities keeping them updated on corporate and regional strategy and developments.On joining Global Crossing following their acquisition of Fibernet in 2006, Mr Smith served as Director Infrastructure Services EMEA, and contributed to the ongoing development and integration of the former Fibernet product portfolio, adding further capability to one of the UK's leading data networking organisations. In that role he was also responsible for Global Crossing's Secure Government IP VPN, commercial UK IP VPN, Transmission services, Carrier Ring Services, Ethernet portfolio and Managed Services.Mr Smith has over 15 years telecommunications experience in Customer Service, Technical Management, Product Development, Product Management and Marketing, in the UK and overseas. Prior to joining Fibernet, he spent seven years working for Australasian telecommunications companies focusing on Managed and Hosted Voice and Data Services.
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ONE GLOBAL TEAM. ONE FOCUSED GOAL: YOUR SUCCESS.
We have a world-class, IP-based network. We can deliver your voice, video and data traffic virtually anywhere on the planet – quickly, securely, reliably. Furthermore, we have a team of telecommunications professionals dedicated to helping your business grow and succeed.
Independent surveys demonstrate that our customer service and our employees are the key reasons companies do business with Global Crossing. These surveys indicate that we currently provide the best customer service in the industry.
Our premier support, coupled with our IP-based network and our local, regional and global presence, allows us to provide you an individualized approach that can help improve your financial performance. From legacy system support to a fully converged, fully managed, seamless IP-based solution, Global Crossing is able to help your business succeed.
THE VALUE WE WILL BRING TO YOU
We embrace our stature in the industry as being fast, flexible and focused. Global Crossing excels at building customer relationships because we have an unparalleled focus on our customers for a consistent, positive experience. Our customer feedback tells us this.
Our keen understanding of how communications solutions can help businesses succeed comes from our experience and expertise in IP-based, converged services. The Global Crossing network was designed and built for IP and the convergence of voice, video and data traffic.
Wednesday 19 October 1:50 PM - 2:20 PM
Network Optimisation – be careful what you ask for?
Jeff Smith , Senior Director Connectivity Services, EMEA, Level 3, formerly Global Crossing
More +Less -
• We give examples of the typical renewal process and outputs• What are the limitations of the usual methodology and how to overcome them• Opportunities to transform the conversation – getting results• Technology v Financial v Application – the drivers and challenges• A positive outcome should look like this...
Thursday 20 October 1:10 PM - 1:40 PM
Are Network Providers best placed to drive maximum return on Data Centre Services?
Ken Johnson, EMEA Product Director - Voice & UC, Level 3, formerly Global Crossing
More +Less -
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