Pathfinder - Why user experience narratives trump device efficiency metrics

Exposure to social networks and consumer cloud solutions has led to higher user expectations in the enterprise. Not for perfection, but for transparency. This trend is colliding with industry norms of measuring device performance rather than user experience.In this session, we draw from case studies of successful transitions to illustrate key factors network management professionals must consider. As help desks become virtual, anticipating questions(FAQs) and enabling users to share experiences are critical. The enterprise nervous system is becoming richer, and therefore more demanding. Will the nervous system’s custodians be able to develop leadership maturity to handle intangibles?

When and Where?

Thursday 20 October, 9:50 AM - 10:20 AM

Theatre: Network Optimisation

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Speaker Profile

Puni Rajah
(Research Director)

Puni is Research Director at the Governance Board. In this role, she advises its private community of CFOs and CIOs and develops frameworks for measuring progress towards better practical governance. She built her reputation for fact-based decision support as a business process auditor at Deloitte. Since then, she has conducted IT consumption, management and sales research in Europe and Asia Pacific. She has also ‘walked the talk’ in marketing and delivery management roles at Cray and Olivetti. Puni is expert at understanding enterprise software and services use and buying behaviour.