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Evolving from VoIP to Unified Communications

10:30 AM - 11:00 AM

Presented by: Mark Swendsen (Managing Director, EMEA) - ShoreTel

How productive are your people? This session looks at how to create a collaborative communication environment using unified communications solutions to blend the capabilities of VoIP with personal and group productivity applications.

Theatre: Unified Communications Theatre

Mobilising Unified Communications – seamless intelligent communications to your workforce

11:10 AM - 11:40 AM

Presented by: Bruce Everest (Emerging Technologies Director) - Avaya UK

The business workforce is becoming increasingly mobile and employees need to have access to enterprise applications and communication tools wherever they work. Hear about the latest innovations in mobile unified communications technology and customers who have achieved real business results.

Theatre: Unified Communications Theatre

Demystifying technobabble - understanding communications technology and where it can take you

11:50 AM - 12:20 PM

Presented by: Kelly MacMillan (Market Specialist) - Mitel EMEA

IP Communications, VoIP, Convergence, FMC, Unified Communications, the list goes on. What does it mean to you?
This session provides meaningful insight into the power of communications technology, and what is possible, without the hype.

Theatre: Unified Communications Theatre

Securing unified communications - the infrastructure view

13:10 PM - 13:40 PM

Presented by: Natalie Stallwood (Business Development Director) - Alcatel-Lucent UK&I

Unified communications infrastructures must systematically incorporate security features and use well-known security techniques. This session discusses the security that should be foremost in your mind when evaluating or implementing a UC product or solution in your company.

Theatre: Unified Communications Theatre

New collaborative technology driving transformational change

13:50 PM - 14:20 PM

Presented by: Glynn Jones (Vice President, EMEA Voice Solutions) - Polycom

Collaboration technologies are widely predicted to drive massive productivity gains for businesses over the next decade and radically transform the way people work. This session describes the major transformations that will take place and the technology implications.

Theatre: Unified Communications Theatre

Joining unified communications and fixed mobile convergence.

14:30 PM - 15:00 PM

Presented by: Andrew Penn (UK Business Champion - Unified Communications) - Siemens

As enterprises increasingly deploy unified communications for the desktop, the availability of a mobile solution has remained elusive for many IT decision-makers. This session takes a forward look at whether or not integrated Fixed Mobile Convergence and Unified Communications functionality can deliver a complete mobile communications user experience.

Theatre: Unified Communications Theatre

Infrastructure requirements for unified communications

15:10 PM - 15:40 PM

Presented by: Henry Batten (IP Convergence Specialist) - ADA Networks

For unified communications speed, reliability and network capacity are of the utmost importance. This session describes how companies should go about planning and implementing an infrastructure for unified communications.

Theatre: Unified Communications Theatre

Exploiting IP to make your contact centre a strategic asset

15:50 PM - 16:20 PM

Presented by: Ruth Rowan (Head of Global Propositions & Marketing, CRM) - BT Global Services

Contact centres can exploit IP to simplify and unite contact centre infrastructure and applications. This session will look at typical solutions that have been implemented and reveal the operational cost savings that can be achieved, and explore how IP contact centres can enhance your business.

Theatre: Unified Communications Theatre

Thursday 02 October 2008

Building the business case for Hosted VoIP as a genuine alternative to the PBX

10:30 AM - 11:00 AM

Presented by: Dave Millett (Operations Director) - Inclarity

This session covers all aspects of building a business case for migrating to Hosted VoIP as a genuine alternative to the PBX and touches on what the future holds as it becomes the ideal platform for applications such as FMC and Virtual Call Centres.

Theatre: Unified Communications Theatre

Integrating Unified Communications with legacy systems & applications

11:10 AM - 11:40 AM

Presented by: Chris Barrow (Product Marketing Manager) - Avaya

Current infrastructure need not constrain future Unified Communications software products as they can easily be integrated with legacy platforms and this session will highlight the business benefits of such integration and what users can expect. It will also help you understand implementation and interoperability considerations when planning and adopting such a strategy.

Theatre: Unified Communications Theatre

Counting the real costs of implementing Unified Communications

11:50 AM - 12:20 PM

Presented by: Mark Swendsen (Managing Director, EMEA) - ShoreTel

What are the real costs of deploying Unified Communications? Capital costs may be an obvious indicator of value when deploying Unified Communications but Total Cost of Ownership is the real measure. This session will examine what true TCO means and how it can be reduced without sacrificing functionality.

Theatre: Unified Communications Theatre

Green Unified Communications – increase productivity & enhance your workforce

12:30 PM - 13:00 PM

Presented by: Roger Jones (Business Development Director) - Avaya EMEA

The presentation looks at the inherent impact of Unified Communications on the carbon emissions of your business, while directly increasing the productivity of your operations and supporting your bottom-line. The business needs and obstacles you might encounter when delivering an enterprise solution will be explored, and how to overcome them.

Theatre: Unified Communications Theatre

Voice - the mission critical business application

13:10 PM - 13:40 PM

Presented by: Adam Knight (Strategic Technologies Manager) - Mitel

In a business world where Unified Communications is all the rage, it's important to recognise that Voice is the single most business critical application of all. When it comes to productively collaborating with colleagues, providing better customer service, or simply getting things done quickly and efficiently, you need to make your Voice is heard in the Unified Communications maelstrom.

Theatre: Unified Communications Theatre

Key considerations for a successful unified communications deployment

13:50 PM - 14:20 PM

Presented by: Mark Summerson (General Manager Unified Communications) - BT Global Services

This session will discuss the main considerations organisations should address when deploying unified communications and will look at elements like organisational culture, environmental considerations, architecture, security, enterprise integration & ongoing support.

Theatre: Unified Communications Theatre

Converged Networks - revolutionising the way SMBs communicate

14:30 PM - 15:00 PM

Presented by: Hugo Harber (Head of Convergence and Network Strategy ) - Star Technology Services

Mobility, collaboration and Unified Communications are becoming essential business mediums. This session describes how the converged network can support a flexible approach to developing the SMB communications strategy.

Theatre: Unified Communications Theatre

The value of visual communication solutions within a unified communication environment.

15:10 PM - 15:40 PM

Presented by: Steve Beckley (Regional Support Manager) - TANDBERG

A significant challenge facing enterprises today is deploying a unified communication environment which increases efficiency, reduces costs while at the same time satisfies customers’ demands and reduces the enterprise’s carbon footprint. This means that virtual teams, mobile workers and cross-business decision-making all require a faster way to resolve business issues in today’s workplace. So what role does visual communication have to fulfil to bring the promise of unified communications to life?

Theatre: Unified Communications Theatre

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