Join us to discover new ways of working that can provide demonstrable benefits including:
• Speed - Respond more quickly to customers’ needs
• Simplify - Improve workforce effectiveness
• Save – Costs through consolidation and reduced overheads
• Secure - Company information
Contact information
Address
Vodafone
Vodafone House
The Connection
Newbury
RG14 2FN
Telephone: 0870 606 7720
Email:
Website: Vodafone
Case Studies
Aston Villa FC
Many football clubs claim to have a special relationshipwith their fans and their local community – and there’s no doubt that for millions of supporters up and down the country, the bond that exists with their team, from the Premier League to non-league, is a big part of their lives.
“Vodafone technical support colleagues have been very attentive and have assisted us to integrate enhancements and additions over the years.”
Richard Hollingsworth, Head of IT, Aston Villa
Football Club.
Aston Villa.pdf 688.97 kB
Cambridgeshire County Council
“The Council will benefit from a truly Unified Communications solution, providing over 5,000 government employees with a platform to effectively communicate, share and interact together from anywhere at any time.”
Alan Shields, Technical Architect, Cambridgeshire County Council
Cambridgeshire County.pdf 604.94 kB
Carole Nash Insurance Services
“The Vodafone solution resulted in greater flexibility in part time staff shift patterns, a significant extension of opening hours, a 50 per cent increase in outbound dialling efficiency and dramatically improved call forecasting.”
Dave Bowcock, Operations Director, Carole Nash Insurance Services
Carole Nash.pdf 631.07 kB
Crawford & Company
Crawford & Company is the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as selfinsured organisations. Across the UK and Ireland alone, it has 27 locations and employs 1,400 people. The company operates in an industry where client expectations are high due to the large sums of money that are often involved in claims management, especially relating to catastrophe response and business interruption. It means employees need to work closely with customers at all times to give them the best possible level of service and support.
“Mobile access to calls, email and data are helping us to deliver better services to customers, improve communications and increase our productivity.”
Shaun Kelly, Head of Business Solutions EMEA,
Crawford & Company
Crawford & company.pdf 571.00 kB
Optical Express
Founded in 1991, the Optical Express Group’s portfolio has developed to include laser eye surgery, private dentistry, healthcare services and cosmetic surgical and non-surgical treatments, as well as maintaining the core optics division of spectacles and contact lenses. It is the market leader and carries out more than twice as many procedures as its nearest competitor. The Group currently operates in the UK, US, Ireland, Croatia, Germany, France and The Netherlands.
Optical Express currently uses a Multi-Protocol Label Switching (MPLS) network to link all of its sites across the UK and internationally. As well as fixed line voice and data, it is using the network to run a Voice over Internet Protocol (VoIP) system from Avaya.
“We chose Vodafone for two main reasons: because of our excellent past customer experience of its mobile service, and because it could offer a complete solution for our needs, including calls and line, data network and mobile.”
Craig Duffy, IT manager, Optical Express Group
Optical express.pdf 666.31 kB
McLaren Group
For McLaren, it’s all about winning.
An iconic name in motorsport – and Formula One in particular – McLaren makes business decisions with one thing in mind. Whether it is selecting its drivers, its suppliers, its mechanics – or its total communications provider – McLaren is constantly on the lookout for organisations that can help it achieve its ultimate goal – winning races.
And in an ultra competitive sport where the smallest of margins make the difference between taking the chequered flag or finishing down the field, suppliers have to share McLaren’s constant drive for technical excellence and innovation.
“Our Vodafone colleagues have been nothing less than superb. We’re an innovative fast-moving business and they understood completely the need for communications to be equally rapid and flexible.”
Ian Robinson, IT Director, McLaren Group
McLaren Group.pdf 697.91 kB
Southend Borough Council
“Overall, with the Vodafone solution we estimate we’re saving £500,000 to £1 million a year, even before we take into account savings on call charges.”
Laurence Cops, Group Manager ICT, Southend-on-Sea Borough Council
Southend-on-Sea Borough Council is responsible for providing services including housing, roads and social care for a population of around 160,000 in the Essex town. The Council has a total annual budget of around £500 million, and employs more than 5,000 people.
Since being established as a unitary authority in 1998, the Council has substantially improved its IT and communications infrastructure. One area where it decided to invest was in mobile working. By replacing its existing PBX the Council aimed to reduce costs, increase staff productivity and improve its responsiveness, as well as achieve greater flexibility.
Southend Council.pdf 591.36 kB
