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ShoreTel's Unified Communications (UC) capabilities are changing the way people work by integrating communications tasks currently performed with separate tools. Built on the powerful voice capabilities of our IP phone system, ShoreTel simplifies communication with fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities.
Now on-site and remote users alike can see who is available, and choose how best to reach them. With less time spent playing phone tag, everyone has more time for the real business at hand.
Contact information
Address
Oakwood House
Waltham Road
White Waltham
Maidenhead, Berkshire
SL6 3HY
Telephone: 01628 826 300
Email:
Website: www.shoretel.com/
Press Releases
ShoreTel at IP Expo 2010
ShoreTel at IP EXPO 2010.doc 109.50 kB
Case Studies
CVUK Recruitment
The challenge was to replace an old PBX system that was nearing the end of its useful life with a more flexible and scalable setup that offered better call management, improved integration with key software and more streamlined desk space. The solution was an IP-based system focused around ShoreTel hardware and software, which offers future expansion possibilities to other branch offices. The benefits included cost savings, a more visually pleasing office and gains in efficiency and productivity that can be easily measured by management.
cvuk_success.pdf 162.81 kB
Daymen International
DayMen's new ShoreTel IP Unified Communications system potentially works across all geographies where the company is active, offering complete feature transparency and replacing the need for multiple PBXs, voicemail systems, automated attendants, and Automatic Call Distribution (ACD) systems.
“ShoreTel's partner did a lot of work off-site so when the new system arrived it pretty much was a case of plug and play,” said Kirby. “The UK was up and running first, and I took a configured box out to Germany to plug in there. A morning’s work, and we had 28 users ready to go.”
daymen_international_success.pdf 613.25 kB
ShoreTel & Coleg Glan Hafren
Spread over four sites, Coleg Glan Hafren has transformed its communications network by replacing an ageing managed voice system with ShoreTel’s IP Unified Communications system. This distributed phone system with integrated voice applications and intuitive management interface, has enabled the College to increase efficiency, reduce costs and improve the caller experience.
coleg_glan_hafren_success.pdf 557.23 kB
Whitepapers
Unified Communications
To achieve UC and other next-generation benefits, companies must build the right foundation
unified_communications.pdf 834.38 kB
Products
ShoreTel Converged Conferencing
Enhance collaboration with a combination of real-time audio and web-based information sharing. Eliminate conferencing expenses with an easy-to-manage solution. Dramatically reduce support calls with the intuitive user interface and advanced features. Keep information secure with an internal web conferencing solution
conferencing_datasheet.pdf 539.48 kB
ShoreWare Contact Centre Solutions
Benefits:
Make the virtual call centre a reality. Use customised call routing to enhance customer interactions. Reduce costs with self-service applications and by deploying agents anywhere in the enterprise, or at home. Elevate business intelligence by integrating contact centre work flow with enterprise applications.
contact_center_datasheet.pdf 323.31 kB
ShoreGear IP Voice Switches
Benefits:
Highly scalable switch solutions to meet the needs of enterprises, and small and medium businesses. 99.999% system availability exceeds stringent enterprise standards. Ability to span multiple locations with one enterprise IP telephony system. Delivers Pure IP voice communications of exceptional quality with dramatically lower installation and ownership costs. RoHS/WEEE compliant.
shoregear_datasheet.pdf 666.04 kB
ShoreWare Call Manager
Benefits:
Streamline business communications, enhance overall end user productivity, reduce travel and meeting expenses, improve customer satisfaction with faster response.
Achieve greater flexibility for more effective mobile communications with customisable, flexible and effective controls with a single interface.
shoreware_call_manager_datasheet.pdf 1.58 MB
ShorePhone Telephones
Benefits:
Ergonomic design for effortless communications. Immediate gains in workforce productivity. Dramatically lower installation, training and support costs. A wide range of phones to fit enterprise requirements.
shorephone_datasheet.pdf 1.04 MB
ShoreWare Director
Benefits:
Provides a single, centralised view into the entire enterprise phone system. Significantly reduces total cost of ownership by streamlining management tasks. Allows fast, flexible deployment and easy scalability. Enables proactive maintenance to ensure consistently high service levels.
shoreware_director_datasheet.pdf 3.66 MB
