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Mitel® (Nasdaq:MITL) is a leading global provider of business communications and collaboration software and services. Mitel’s Freedom architecture provides the flexibility and simplicity organizations need to support today’s dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that; provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the “in-office” experience anywhere, on any device; and offers choice of commercial options to fit business needs. We operate in over 100 countries, with our sales and service organization
of over 70 offices, and support over 1,600 value-added resellers and partners. For more than 35 years, thousands of businesses worldwide have invested in and relied on Mitel’s market leading portfolio of communications solutions to help them improve their business performance.
Mitel Freedom
• Connect with one number, one identity, one software stream
• Communicate, collaborate from anywhere, on any device
• Break away from ‘walled garden’ architectures
• Choose commercial options to fit your business
Contact information
Address
Castlegate Business Park
Portskewett
Monmouthshire
NP26 5YR
Telephone: 01291 430000
Email: ukmarketing@mitel.com
Website: www.mitel.com
Press Releases
Remote and flexible working applications in high demand to cut costs
Mitel Receives 2008 Unified Communications Excellence Award.
News Release Mitel Receives Unified Communications Award.doc 28.50 kB
Case Studies
European Tour
“With our new IP solution from Mitel we have already made significant progress and we are excited about the opportunities to implement a standard infrastructure which we can take with us and plug in wherever we are.”
CE_229_443_European Tour Golf_Mitel_FINAL.pdf 184.80 kB
Natural History Museum
“With the Mitel IP communications network in place, we have built a springboard from which we can leap into the 21st century. Previously we were constrained by our infrastructure but putting in place such a flexible IP system has opened up new opportunities to work in a smarter, more efficient way.”
CE_Natural History Museum.pdf 252.63 kB
Sainsbury
“We needed a system thatcould grow with us, and helpus continue to innovate in ourcustomer service delivery.We chosea Mitel IP Telephony solutionbecause we wanted to take ourcustomer service delivery tothe next level.”
CE_Sainsbury.pdf 128.04 kB
Save The Children
“The more cost-effectivesolutions we employ, themore children we can help.”
CE_Save_the_children_CE.pdf 116.50 kB
Ashford Borough Council
“The Mitel Multimedia ContactCenter enables our contactcenter staff to receiveapplications for council housingby text messages from a mobilephone that costs the public verylittle. ‘Texting’ is second natureto a large portion of thepopulation and we are offeringthem the chance to access ourpublic services in the way thatsuits them best.”
CE_Ashford.pdf 279.08 kB
Ambrian Capital
“We specifically needed a solution that would support our traders and would scale up to support future growth. Mitel was the only vendor able to provide a cost-effective solution that met these very specific requirements. What’s more, the Mitel solution comes with a teleworker option for our remote workers.” – Mike Dack, Operations Manager, Ambrian Capital
CE Ambrian Capital Finance.pdf 763.65 kB
American International School Kuwait
Making education compelling for their students is what makes the American International School in Kuwait one of the premier educational institutions in the GCC region. This is achieved by providing access to both top-of-the-range educational material and state-of-the-art communication equipment. That’s why they chose the Mitel Your Assistant solution as the ideal solution for their dynamic environment.
CE American International School Kuwait Education.pdf 207.71 kB
Barbour
“The integration of the Mitel IP Communication Solution with Microsoft® Exchange Server 2007 and Microsoft® Office Communications Server will help us improve efficiency as well as promoting collaboration amongst employees, regardless of their location.” – Brenda Readman-Bell, Finance Director, J. Barbour & Sons
CE Barbour Retail.pdf 707.10 kB
City Inn Hotels
“We conducted a thorough assessment of all vendors and evaluated systems from Avaya, Alcatel and Mitel, and selected Mitel because of their strength in the hospitality industry. The aesthetic design of the phones is of paramount importance to us, whilst we were also impressed with the features of the solution. Mitel also has the greenest phones in the industry and at City Inn Hotels we do everything that we can to reduce our carbon footprint.” –Eoin O’Connell, IT Director, City Inn Hotels
CE City Inn Hotels Hospitality.pdf 640.77 kB
Laura Ashley
“This level of management and control over call traffic empowers our employees as they are able to see and monitor performance in real-time.” – Shereen Kenyon, Laura Ashley
CE Laura Ashley SME.pdf 106.45 kB
Malvern Hills DC
Mac Chivers, ICT Manager at Malvern Hills District Council explains, “We wanted to introduce a phone and IT system that would give staff tools to work with ease, and to reduce the complexity that has been introduced by modern technology.”
CE Malvern Hills District Council.pdf 1.63 MB
Whitepapers
Flexible Telework
In the face of rising energy prices, globalization, and competitive differentiation, there has been a quiet revolution in the way organizations and employees are revisiting the notion of teleworking. Recent advances in voice and data are re-defining the very nature and form of work. Traditional work day activities are no longer tied to a specific time or location. In this new corporate scenario, employees across internal departments can now work collaboratively and access corporate knowledge distributed across remote locations – be it from home or across the globe.
Reducing overheads, improving customer satisfaction, increasing productivity and staff retention are the core business benefits that stem from flexible teleworking. However, companies are also starting to recognize that their environmental responsibilities can also be addressed, with teleworking helping to decrease ever burgeoning traffic congestion, air quality problems and cut carbon emissions.
Flexible_telework08_WP_final_lr.pdf 472.95 kB
A Pragmatic Vision of Unified Communications
Unified Communications (UC) refers to the continuing evolution of communications and its related technology. It is a direct result of the convergence of communications networks, communications and business applications, and devices. It combines multiple capabilities (voice communications, messaging, mobility, conferencing and collaboration applications) enabling new approaches to communications and is changing how individuals, groups and organizations communicate. For forward-looking IT professionals UC is an ongoing communications objective rather than a particular product, application, or solution.
Watts Matter
As energy prices surge and companies lean heavily on IT resources, the data center’s simmering demand on the power grid has finally boiled over, evaporating current supplies and forcing IT managers to make serious decisions about equipment and architecture.
